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Support > FAQ

Clear Cookies


Clear Cookies


Google Chrome

  1. Open the Tools menu it's the icon with three bars in the top right of the Chrome Browser.
  2. Click on 'Settings'
  3. Click on 'Show advanced settings...'
  4. Under 'Privacy' section click the button "Clear browsing data'
  5. A new window should open called 'Clear browsing data'
  6. Click the drop-down menu labeled "Obliterate the following items from:" and select "the past week"
  7. Deselect everything except "Cookies and other site and plugin data".
  8. Click the "Clear browsing data" button to clean up recent cookies.

Note: If you still have problems after this change go back and do it again, this time select "the beginning of time" on step 6.
Clear-Cookies-Chrome



Internet Explorer 11


  1. Open the Tools menu it's the icon that looks like a gear in the top right of the Internet Explorer.
  2. Mouse over 'Safety' and click "Delete browsing history" from the list of options.
  3. Deselect everything except "Preserve Favorites website data" and  "Cookies and website data".
  4. Click the "Delete" button.

Clear-Cookies-Ie

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